Shipping Policy

Effective Date: 06/04/2026
Store Name: KetoVault
Contact Email: marieetienne343@gmail.com

Thank you for shopping with KetoVault. Please read our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–5 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or holidays. During busy seasons, sales, holidays, or supplier delays, processing times may take longer than usual.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Because some of our products ship directly from third-party suppliers, delivery times may vary depending on the product, supplier, and destination.

Estimated shipping times are:

United States: 7–20 business days
International Orders: 10–30 business days

These timeframes are estimates only and are not guaranteed. Shipping delays may happen due to customs, carrier issues, weather, holidays, supplier delays, or other events outside of our control.

Shipping Costs

Shipping costs are calculated at checkout, unless otherwise stated on our website.

We may offer free shipping promotions from time to time. If free shipping is available, it will be shown at checkout.

Tracking Information

Once your order ships, you may receive a tracking number by email.

Please allow 3–7 business days for tracking information to update. In some cases, tracking may not update immediately, even though the package is already in transit.

Multiple Packages

If you order more than one item, your products may be shipped separately and may arrive at different times. This is because items may come from different suppliers or warehouses.

You will not be charged extra shipping because your items arrive separately.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If you entered the wrong address, please contact us immediately at [Your Email]. We will do our best to correct the address before the order ships, but we cannot guarantee changes after an order has been processed.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

We are not responsible for packages that are delayed, lost, stolen, or marked as delivered by the carrier. However, if you believe your package is missing, please contact us at [Your Email], and we will do our best to help you locate it.

If a package is marked as delivered but you did not receive it, please check with your local post office, neighbors, household members, or building office.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, import duties, taxes, or other charges required by their country.

We are not responsible for delays caused by customs.

Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been sent to our supplier or shipping carrier, we may not be able to cancel it. If your order has already shipped, please review our Refund & Return Policy for more information.

Shipping Restrictions

We reserve the right to cancel or refuse orders that cannot be shipped to certain locations due to supplier, carrier, legal, or logistical restrictions.

Contact Us

For questions about your order or shipping, please contact us:

Email: marieetienne343@gmail.com